Who this covers
This policy explains how Tree Loppers Scarborough handles personal information that reaches us through this website, the enquiry form and our phone line. We aim to handle it in line with the Australian Privacy Principles.
Information we collect
When you contact us, we may collect your name, phone number, email address, suburb and street, a description of the tree and the work you want, photos you send, and anything else you choose to tell us about the property or the job.
Like most websites, this site may also record basic technical information, such as the pages visited, the browser used and the approximate location derived from an IP address. This is used to keep the site working and to understand, in general terms, how it is used.
Why we collect it
We use your details to:
- pass your enquiry to an independent local tree contractor who can inspect and quote the job
- contact you about your enquiry
- follow up on the service you received
- keep records of enquiries and referrals
We do not sell your personal information.
Who we share it with
The main purpose of an enquiry is to connect you with a contractor, so your details are shared with the contractor (or contractors) we refer the job to. Once they have your details, they handle them under their own privacy practices.
We also use service providers to run this website, the enquiry form and our phone and messaging systems. They may store or process information on our behalf, sometimes on servers outside Australia.
We may disclose information where the law requires it.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of sending information over the internet is entirely secure, so please do not send sensitive personal information through the enquiry form.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can also tell us not to contact you again. Use the phone number on this site to make a request.
Changes
We may update this policy from time to time. The version on this page is the one that applies.
Contact
Questions or complaints about privacy can be raised by phone on (08) 7665 9044. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.